Terms & Conditions

Please read these carefully before ordering

Damaged Goods

We supply the highest quality trees and plants and pack them with great care. In the unlikely event that damage occurs in transit, please contact us within  3 days of receipt.

So many factors affect the future success of plants, so upon receipt plant as quickly as possible. We recommend planting in John Innes 3. Please on no account use any manure or garden compost as this is too acid for bare rooted trees/plants.
The plants’ future welfare is our concern, having produced them, but they always leave our Nursery in good condition and their continuing good health is now in your hands. However, even though we cannot be responsible for failures after they leave us, no doubt we will listen to your troubles (hopefully none) with a sympathetic ear.

Substitutes

We genuinely rarely have to substitute varieties, as we do our best to grow adequate of all but it would help if you could indicate “no substitutes” or indicate your next favourites should we have any shortfall on ‘harvesting’. IMPORTANT NOTE; If you have not informed us that you require ‘no substitutes’ then we will naturally substitute the nearest variety/age automatically. Should these Subs not be required then we will arrange to have them collected but the collection charge will be at your own expense.

Cancellations and Refunds

Unforeseen circumstances do prevail sometimes and a house purchase falling through or unexpected events have need for orders to be cancelled we realise, but in such instances we have to be allowed to apply a 10% handling charge to cover admin. costs.

Any cancellations made after the order has been despatched must be made within 2 days upon receipt of parcel. Please contact us immediately and we will arrange for the parcel to be collected.Please note the delivery and collection charge will be at your own expense and will not be refundable.

Payment for Orders

Payment can be made via our website using Paypal payment gateway where you can pay using a Paypal account or by credit/debit card. (you do NOT need a Paypal account to order via our website).

Alternatively you can order by phone on 01983 522243 or 01983 840750 where you can pay using a debit/credit card. We also accept orders by post with cheque payment if you prefer.

PLEASE NOTE : Orders are taken on the understanding that we charge your account at the time when the order is taken even though it may not be possible to supply the order until a later date.

 

 

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